SOHO Ink – Shipping Policy

Last updated: 20 August 2026

This Shipping Policy explains how orders are processed, dispatched, and delivered by Hi‑Tec Ink 2024 Ltd T/A SOHO Ink. If you have any questions, contact us at hello@sohoink.co.nz.

1. Order Processing Times

Orders are processed Monday–Friday (excluding public holidays). Most orders are dispatched within 1–2 business days once payment has fully cleared.

If an item is out of stock or requires special handling, we will contact you before dispatch.

2. Payment Clearance Before Dispatch

All orders must be paid in full and cleared before goods are shipped.

Merchant processing fees charged by your payment provider (e.g., card fees, gateway fees) are non‑refundable, except where required under the Consumer Guarantees Act for major faults.

3. Shipping Methods

We ship using our standard New Zealand courier partner. Tracking information is provided once your order has been dispatched.

Some items may be shipped directly from our supplier, depending on stock availability or product type. In these cases, delivery timeframes may vary slightly, but you will still receive full tracking and support from SOHO Ink.

Delivery timeframes vary depending on courier workload, weather conditions, and your location.

4. Delivery Timeframes

Estimated delivery times:

• Urban addresses: 1–3 business days

• Rural addresses: 2–5 business days

• Remote or special‑handling areas: May take longer

These timeframes are estimates only. Courier delays outside our control may occur.

5. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Additional charges may apply for:

• Rural delivery

• Oversized or heavy items

• Special handling requirements

• Re‑delivery attempts if the courier cannot access your address

Any additional charges will be communicated before dispatch.

6. Incorrect Address or Delivery Issues

Please ensure your shipping address is accurate. If an incorrect address is provided, additional courier fees may apply for re‑delivery or redirection.

If your parcel is returned to us due to an incorrect address or failed delivery attempts, you will be responsible for re‑shipping costs.

7. Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing items, or containing the wrong product, contact us within 7 days of delivery at hello@sohoink.co.nz.

Please include:

• Your order number

• Photos of the packaging and item

• A description of the issue

We will replace incorrect or damaged items at no cost to you.

8. Lost Parcels

If your parcel is lost in transit, we will work with the courier to investigate. Once the courier confirms the parcel is lost, we will send a replacement at no cost to you.

9. International Shipping

At this time, SOHO Ink ships within New Zealand only. If you require international shipping, please contact us to discuss options.

10. Consumer Guarantees Act (CGA)

Nothing in this policy removes your rights under the Consumer Guarantees Act 1993. If a product is faulty, unsafe, or does not perform as expected, you are entitled to a remedy.

11. Contact Us

For shipping questions or support, email: hello@sohoink.co.nz